Privacy

This page explains what happens to information you share through this website.

What we collect

When you build a quote or send a message, the details you type (such as your name, email, phone, company, country and packaging requirements) are sent to our team at info@premiumcustompackaging.com when you press send. A copy is kept on our web server so no request is lost, and your last quote request is also kept in your own browser. If automatic sending fails, you can send the same message yourself by email.

How we use it

Only to reply to your request, prepare your quote and handle your order. We do not sell your information.

Live chat and visit information

When you visit this site, our chat service records the pages you view, how you arrived (for example a search or an ad), your approximate location based on your IP address, and your device and browser type. This helps our sales team answer questions and spot spam bots. If you chat with us, the conversation and any contact details you share are saved so we can reply and prepare your quote. Visitors from the EU, UK and Switzerland are asked for permission before a visitor ID is stored; until then the IP address is shortened. We do not sell this information. Chat records are kept for up to 2 years, visit data for 90 days. To ask for your data to be deleted, email info@premiumcustompackaging.com.

Cookies

This website does not use advertising cookies. The live chat may store a visitor ID in your browser, as described above.

Your choices

You can ask us to see, correct or delete the information you have sent us at any time by emailing info@premiumcustompackaging.com.